You will no longer feel like you are corresponding with a bot: The Israeli company Nogamy is launching the first ChatGpt-based solution that will improve the call capabilities of service centers with customers.
Eli Yoha, Chief Data Scientist: “The new system we launched communicates in natural language with those who contact service centers and has human qualities that understand the customer and answer their questions. The number of inquiries that will be resolved without the need for a human representative is dramatic. The solution is currently being tested by the largest organizations in the economy.”
The Nogamy company from Tel Aviv, which provides organizations and leading companies in the economy with dedicated solutions in the fields of artificial intelligence (AI), data and business intelligence (BI), has launched an innovative solution to improve service centers that is expected to fundamentally change the relationships between large organizations and their customers.
The new solution is based, among other things, on the ChatGPT technology of the OpenAI company. The system studies the organization’s data with the help of artificial intelligence models in order to respond to the customer’s targeted inquiries with answers that match his needs. The new system corresponds with customers who contact the service centers in natural Hebrew, answers their questions and deals with their specific problems, while getting to know their exact customer profile. These capabilities are a dramatic leap forward in the capabilities of chatbots of service centers that exist today, which are currently able to present customers with preliminary questions only in a rigid format and in the vast majority of cases transfer the continuation of the treatment to a human representative.
Eli Yoha, Nogamy’s chief data scientist: “Our solution is one of the first in the world to harness the unique strengths of ChatGPT to bring about a real revolution in service centers. The system understands the customer at a level close to 100% and is able to solve complex and dynamic situations without prior preparation for scripts specific. The system allows each user to correspond with the robot freely in the language we all speak.”
According to Yoha, “The new solution is currently being tested by the largest organizations in Israel with the aim of upgrading the quality of service, increasing customer satisfaction, dramatically reducing the volume of incoming calls and increasing by tens of percent the number of inquiries that are resolved without the need for a human representative. Along with improving The service, the organizations may save heavy expenses and benefit from the improvement of reputation.”
Eli Yocha (Photo: Aya HaKtin)
The new solution is adapted to service centers in all verticals and all that is required is to train the system on the customers’ data and the history of their interactions with the organization. The organizations that adopt the solution will be able to incorporate additional specific adjustments typical of their business environment. For example, a bank will be able to adapt the answers to banking regulation and various legal restrictions in its specific market.
Nogami offers every organization to schedule an initial diagnostic appointment free of charge. During it, the company’s experts together with the organization’s experts will define the process in which ChatGPT will be used, the required data set and an initial prediction model will be built that will allow an impression of the solution.
Nogami, which recently acquired the Stat-Market company founded by Ilana Vali Yoha in 2010, is one of the leading companies in Israel in the field of artificial intelligence (AI), data and BI solutions. The company provides services and leads projects for dozens of the largest organizations in the economy in a variety of sectors, including finance, health, retail, manufacturing, high-tech, security, logistics, communication, and more. The new chatbot solution is based on Stat-Market’s rich experience in developing and implementing advanced AI solutions for process automation and optimization, based on machine learning (ML), deep learning (DL), and natural language processing (NLP/NLG).
Nogami was founded in 2011 by Limor Ben David, Oren Zamsky and Hila Hefetz. The company currently employs 110 data experts and is recruiting additional employees.